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Last Updated: 26th May 2026
At Diamour Jewellers, customer satisfaction is important to us. We want you to be completely happy with your purchase. If for any reason you are not satisfied, please review our returns and refunds policy below.
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations.
If you have purchased an item online, by phone, or through another distance-selling method, you have the right to cancel your order within 14 days of receiving your goods.
To exercise your right to cancel, you must notify us within the 14-day cancellation period.
Once cancellation has been confirmed, you have an additional 14 days to return the item to us.
To qualify for a return, items must:
Be returned within the applicable return period
Be unworn and unused
Be in their original condition
Include all original packaging
Include any certificates, valuation documents, or authenticity paperwork
Not show signs of damage, alteration, or misuse
We reserve the right to refuse returns that do not meet these conditions.
The following items cannot be returned unless they are faulty or incorrectly supplied:
Jewellery created specifically to your requirements.
Items that have been engraved, customised, or altered at your request.
Rings specially manufactured or altered to a size outside our standard stock range.
Items sourced or manufactured specifically for a customer order.
Gift cards and issued store credits are non-refundable.
For hygiene reasons, earrings that have been worn or removed from sealed packaging may not be eligible for return.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Where appropriate, we may offer:
Repair
Replacement
Exchange
Full refund
Please provide photographs and a description of the issue to help us assess your claim.
Before returning your item, please contact our customer service team:
Email: info@diamourjewellers.co.uk
Phone: +44 7402 612211
Please include:
Your order number
Product details
Reason for return
Ensure the item is securely packaged and includes:
Original packaging
Certificates
Documentation
Proof of purchase
We recommend using a tracked and insured delivery service.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
Diamour Jewellers cannot accept responsibility for returned items lost or damaged during transit.
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method.
Refunds are typically processed within 14 days of receiving the returned item or receiving proof of return shipment.
Original delivery charges are generally non-refundable.
If an item is faulty or supplied incorrectly, we will refund the original delivery costs where required by law.
If you would like to exchange an item for a different size, style, or product, please contact us.
Exchanges are subject to product availability and eligibility requirements.
Additional charges may apply where the replacement item differs in value.
Many rings can be resized after purchase.
Please contact our team to discuss resizing options and any applicable charges.
Resized rings may not be eligible for return unless faulty.
Where applicable, all grading certificates, valuation documents, and authenticity paperwork must be returned with the jewellery.
Missing certificates may result in a deduction from any refund or refusal of the return.
If your purchase was made using a finance agreement, any approved refund will be processed in accordance with the finance provider's procedures and terms.
Please contact us for guidance regarding financed purchases.
International customers are responsible for:
Return shipping costs
Customs declarations
Any applicable duties or taxes
Diamour Jewellers is not responsible for customs delays or charges incurred during the return process.
Every jewellery piece is carefully inspected before dispatch.
If you experience any issue with your purchase, our team will work with you to find a fair and satisfactory resolution.
For any questions regarding returns, exchanges, or refunds, please contact us:
Diamour Jewellers
Email: info@diamourjewellers.co.uk
Phone: +44 7402 612211
Website: https://www.diamourjewellers.co.uk/
Address: 109 Hatton Garden, London EC1N 8LY, United KingdomWe are committed to providing exceptional customer service and ensuring your shopping experience is as enjoyable and worry-free as possible.
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