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WELCOME TO DIAMOUR JEWELLERS
Diamour Jewellers ("Diamour", "we", "our", "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, contact us, or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Diamour Jewellers
Website: https://www.diamourjewellers.co.uk/
Email: info@diamourjewellers.co.uk
Telephone: +44 7402 612211
Data Protection Contact: info@diamourjewellers.co.uk
We may collect and process the following categories of personal information:
Full name
Title
Date of birth (where required)
Billing address
Delivery address
Email address
Telephone number
Purchase history
Product preferences
Payment details (processed securely by third-party payment providers)
IP address
Browser type
Device information
Operating system
Website usage data
Newsletter subscriptions
Marketing preferences
Responses to promotional communications
We collect information when you:
Place an order
Create an account
Subscribe to our newsletter
Contact us via phone, email, or website forms
Participate in promotions or surveys
Browse our website
Interact with our social media pages
We may also receive information from:
Payment providers
Delivery partners
Analytics providers
Advertising platforms
We use your information to:
Confirm purchases
Arrange deliveries
Process payments
Manage returns and refunds
Respond to enquiries
Provide after-sales service
Resolve complaints
Analyse user behaviour
Improve website performance
Enhance customer experience
With your consent, we may send:
Product updates
Promotions
Special offers
Newsletters
You can unsubscribe at any time.
Fraud prevention
Compliance with legal obligations
Enforcement of our Terms & Conditions
Under UK GDPR, we process personal data based on one or more of the following lawful grounds:
To fulfil orders and provide requested services.
To comply with tax, accounting, and regulatory requirements.
To improve our services, prevent fraud, and manage our business.
For email marketing and certain cookies.
You may withdraw consent at any time.
All payment transactions are processed securely through trusted third-party payment providers.
We do not store complete credit or debit card information on our servers.
Payment providers may process your data according to their own privacy policies.
We may share your information with trusted third parties including:
To fulfil and deliver orders.
To process secure payments.
To maintain and improve our website.
Including accountants, legal advisors, and insurers.
Where required by law or regulatory obligations.
We do not sell your personal data to third parties.
Some service providers may process data outside the United Kingdom.
Where data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.
We retain personal information only for as long as necessary to:
Fulfil contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements
Typical retention periods may include:
Customer order records: up to 7 years
Financial records: up to 7 years
Marketing records: until consent is withdrawn
Under UK data protection law, you have the right to:
Request a copy of your personal data.
Request correction of inaccurate information.
Request deletion of personal data where applicable.
Request limitations on how we use your information.
Request transfer of your information to another provider.
Object to processing based on legitimate interests or direct marketing.
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details provided below.
If you opt-in to receive marketing communications, we may send:
Newsletters
Product announcements
Promotions
Event invitations
You may unsubscribe at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
We will stop marketing communications promptly upon request.
Our website uses cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyse website traffic
Deliver relevant advertising
Cookies may include:
Required for website functionality.
Help us understand website usage.
Used for advertising and remarketing purposes.
You can manage cookie preferences through your browser settings or our cookie consent banner.
For more information, please see our Cookie Policy.
We implement appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
However, no online transmission can be guaranteed to be completely secure.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites.
Our website and services are not intended for children under 18 years of age.
We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and become effective immediately upon publication.
We encourage you to review this policy periodically.
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us:
Email: info@diamourjewellers.co.uk
Telephone: +44 7402 612211
Website: https://www.diamourjewellers.co.uk/
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